Can you deliver to my home address? / Qualification of buyer No, we can only deliver orders to registered company addresses.
We do not sell to private individuals.
If evidence is discovered that buyer does not possess a valid business license, does not qualify to purchase the chemical products, does not hold a legal authorization to purchase and handle chemical products or gives rise to suspicion that the products are not intended for proper purposes, we reserve the right not to execute the order with no or only partial reimbursement to the unqualified buyer. Suspicion of criminal intent in connection with material orders or inquiries may be reported to authorities.
Can I buy through a distributor? We do sell directly to end users so purchase orders can be place directly to us. Please contact us on firstname.lastname@example.org.
How do I place an inquiry? You can click on “contact form” link in information box on an individual product page or send an inquiry to email@example.com.
How to find products and order via our website? You can search our website to find required product by product name, CAS number, product code, molecular formula using the search box on landing page or on All Laboratory Grade Chemicals page. This will bring up a list of all the relevant chemicals in our catalogue matching your search. From there simply click through to the item of your preference. When you have found the product, simple click on “contact form” link in information box on an individual product page or send an inquiry to firstname.lastname@example.org. When ordering please state clearly the catalog number, name of item and pack size required. We always try to offer significant discounts for bulk quantities.
What if I can’t find the product that I’m looking for? Our Research and Development Laboratory Department can help you with sophisticated research and with any kind of problematic synthetic route and building block. Almost all of our company’s products come from custom synthesis projects dealing with the development of new methods and synthesis of new compounds for our customers. We also have an extensive network of supplier to source compounds which we cannot manufacture in house. You can contact our sales team at email@example.com and they will look into your inquiry.
How long will it take to receive ordered products? We aim to ship orders same day for in stock items, for non-stock items, please refer to the quoted lead time.
How much will be shipping cost for my order? For a firm quotation on shipping any product please inquire on firstname.lastname@example.org. All shipping rates depends on destination, volumetric weight / weight, chemical hazard and shipping company. We’re constantly working with couriers to secure the best shipping rates for our customers all over the world.
What if I order several items at once? When placing an order for several items, shipping costs are calculated for consolidated shipment. Shipments will be consolidated where possible. If consolidation is not possible (for example: IATA regulation, different lead time) we will contact you to find most suitable solution for you.
Will I receive an order confirmation? We send order confirmations via email within 24 – 48 hours. If you are currently not receiving order confirmations, please contact us on email@example.com.
Can you ship my order using my courier account? Yes, it is possible to ship your order using your courier account, alternatively we can use an alternate method of transportation or route of shipment if substantial delay might otherwise occur. In such cases we shall notify you of such changes as soon as reasonably possible.
Can I track my order online? Yes, you obtain tracking number in delivery information in a day of dispatch of ordered product.
What if I have a question about my order? If you have questions about your order, please contact our Customer Service (firstname.lastname@example.org).
Where can I find the SDS of a product? If SDS is available, you can find it in documentation section on individual product page.
Where can I find the Certificate of Analysis (CoA), Certificate of Origin, Data Specific Search of a product? If you need Certificate of Analysis (CoA), Certificate of Origin, Data Specific Search please contact us on email@example.com.
Will I receive an invoice in electronic form? Yes, we will send you electronic invoice in digital PDF data format to mail address according to your preferences.
Can I pay my order by Credit card? We are very sorry, but currently it is not possible to pay orders by Credit card.
What are your standard credit terms? Our standard credit terms are 30 days net from the invoice date unless otherwise agreed in writing. The purchaser undertakes to pay all bank charges relating to the transfer of funds. The seller reserves the right to charge interest from the date on which the payment is due.
How to complain if I receive damaged goods or I have a problem with a product? All chemicals product we supply are pack according to Classification, Labeling and Packaging Regulation, but if there are any problems with your order, please contact us on firstname.lastname@example.org and we will do our best to resolve any issues. For more details, please see our Terms & Conditions.